Lifetime Pet Cover; Feefo Platinum Trusted Service Award Winner 2020
Lifetime Pet Cover has kicked off 2020 with a bang after being awarded the new Feefo Platinum Trusted Service Award.
Each year, the most highly rated companies on Feefo, a trusted online review platform, are recognised with the prestigious Gold Trusted Service Award. For 2020 they’ve gone one step further with the Platinum Award which celebrates companies that have provided exceptional customer service consistently for at least 3 years running.
Steph Heasman, Director of Customer Success at Feefo, said “The Trusted Service award has always been about recognising companies that truly excel. Our new Platinum award is about consistent achievement, sustained over three years by a business of any size that uses Feefo to provide outstandingly high levels of customer experience."
Great customer service is integral to Lifetime Pet Cover and we’re always incredibly proud when that is recognised by Awards like Feefo’s. Receiving the Gold Trusted Service Award in 2017 proved to our team that we’re providing the quality of service we’ve worked towards. Following that up with receiving the same award for the next 2 years and now this Platinum Award has been a great source of pride for our Customer Service team.
Louise Amphlett, Director and Co-Founder of Lifetime Pet Cover said “As pet owners ourselves, we know how important they are to your family. When a member of your family is unwell, it’s a very emotional time and no one wants the added stress of worrying about insurance. We understand this, so we carefully select and train our customer service team to have the knowledge, empathy and passion that makes our customer interactions as easy and supportive as possible. We’re very proud that this approach has been recognised by Feefo for three years running and to receive the Platinum Trusted Service Award in 2020.”
We’d like to thank Feefo for providing these awards as a way of recognition, but most importantly we’re very grateful to our customers who took the time to leave a review.