Tel: 020 3750 0022

Make a claim

We’re very sorry you need to make a claim for your pet. We know this can be a difficult time, so we want to make this process as easy as possible.

Please follow the steps below, and we will be in touch.

Please follow these steps

Lifetime Pet Cover Claims Process

If your policy started on or before 30/11/2023 or renewed on before 14/12/2023:

Contact Trent-Services (Administration) Ltd:

Telephone: 01285 626 050

Email: [email protected]

Post: Trent Services (Administration) Ltd, Trent House, Love Lane, Cirencester, Gloucestershire, GL7 1XD

Opening hours

Monday - Friday: 9am - 5pm

Saturday - Sunday: Closed

If your policy started on or after 01/12/2023 or renewed on after 15/12/2023:

Download one of the following forms and send to Covea Insurance plc

Covea Claim Form - New Claims
Covea Claim Form - Continuation Claims

Covea Insurance plc Contact Details:

Telephone: 03300 242 493

Email: at [email protected]

Post: Covea Insurance Plc, Pet Claims, A+B Mills, Dean Clough, Halifax, HX3 5AX.