Tel: 020 3750 0022

Make a claim

We’re very sorry you need to make a claim for your pet. We know this can be a difficult time, so we want to make this process as easy as possible.

Please follow the steps below, and we will be in touch.


If your policy number starts with SCR: 

Your claim will be handled by Trent Services (Administration) Ltd.


Trent-Services (Administration) Ltd Contact Details:

Telephone: 01285 626 050

Email: [email protected]

Post: Trent Services (Administration) Ltd, Trent House, Love Lane, Cirencester, Gloucestershire, GL7 1XD

Opening hours

Monday - Friday: 9am - 5pm

Saturday - Sunday: Closed

Start a Claim for a SCR Policy

If your policy number starts with COV: 

Your claim will be handled by Covea Insurance plc


Download one of the following forms and send to Covea Insurance plc

Covea Claim Form - New Claims
Covea Claim Form - Continuation Claims


Covea Insurance plc Contact Details:

Telephone: 03300 242 493

Email: [email protected]

Post: Covea Insurance Plc, Pet Claims, A+B Mills, Dean Clough, Halifax, HX3 5AX.